Building Rapport and Relationships with Plastic Surgery Patients Building rapport and strong relationships with patients is not only essential for their satisfaction but also critical for the overall success of a plastic surgery practice. Patients who trust and connect with their patient coordinator, surgeon, and support team are more likely to proceed with procedures, adhere
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Patient Coordinator Advanced Sales Skills for Plastic Surgery Practices Working in a plastic surgery practice means you’re at the very heart of life-changing decisions. As a patient coordinator, you’re often the first voice a patient hears and the trusted guide who helps them navigate an emotional, exciting, and sometimes overwhelming journey. The skills you bring
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How to Convert More Plastic Surgery Enquiries with Simple Sales Skills Converting enquiries into loyal patients starts with mindset. Many practices focus heavily on technical details and marketing spend, but the real difference often comes down to how enquiries are handled in those first crucial conversations. Every call or message is an opportunity to connect,
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How to Convert More Plastic Surgery Patients with Consultative Selling Techniques Aesthetic Plastic surgery is unlike most areas of medicine. Patients are rarely presenting with an urgent condition that requires immediate treatment. Their plastic surgery is more a WANT than a NEED. They are choosing — often after months or years of thought — to
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Overcoming the Most Common Reasons Why Patients Don’t Book Cosmetic & Plastic Surgery Every patient coordinator knows that the consultation is only the beginning of the decision-making journey. Many patients leave excited about the possibilities of cosmetic or plastic surgery, yet still hesitate when it comes to booking a date. Understanding the barriers that prevent
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Specialist Practice Excellence provides Mentoring and Training on Practice Operations, Patient Lead
Generation & Enquiry Conversion for Specialist Surgeon practices in Australia, UK and USA.
David Staughton is a Melbourne-based business growth strategist, keynote speaker, and certified consultant with 30+ years of experience across multiple industries. He helps specialist surgeons and small businesses improve operations, increase revenue, and build strong teams. David has delivered 750+ talks worldwide and holds CSP and CCEO credentials.
Michelle Staughton is a highly experienced Practice Consultant and Operations Coach who specialises in helping specialist medical and surgical practices run more smoothly and efficiently. With extensive experience in healthcare management, she focuses on improving patient experience, streamlining clinic operations, and supporting practice growth.
Brooklyn has over 8 years of experience in specialty consulting, focusing on business improvement and customer experience. She has worked in Reception, Enquiries, Consulting, and Accounts, giving her a strong understanding of the customer journey. As a mentor, she designs training programs that help teams deliver excellent service with confidence.
SPE helps Specialist Surgeons to:
David’s most popular presentations cover:
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Visitors can read blogs for practical growth ideas, download free e-books , subscribe to the e-newsletter, or connect with David on LinkedIn and Facebook for updates.
