Preventing and De-Escalating Complaints in Plastic Surgery Nursing Plastic surgery nursing is one of the most rewarding specialties in healthcare, yet also one of the most emotionally demanding. Patients arrive with high hopes, strong emotions, and deeply personal motivations for change. When results meet expectations, the journey is fulfilling for both patient and team. When
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Medicolegal Insurance and Professional Indemnity in Australia for Plastic Surgeons Every plastic surgeon and specialist practice in Australia operates under a significant level of medicolegal risk. From routine procedures to complex reconstructions, patients may experience complications, dissatisfaction, or unexpected outcomes that can lead to complaints or claims. Having the right medicolegal insurance and practice systems
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Specialist Practice Excellence provides Mentoring and Training on Practice Operations, Patient Lead
Generation & Enquiry Conversion for Specialist Surgeon practices in Australia, UK and USA.
David Staughton is a Melbourne-based business growth strategist, keynote speaker, and certified consultant with 30+ years of experience across multiple industries. He helps specialist surgeons and small businesses improve operations, increase revenue, and build strong teams. David has delivered 750+ talks worldwide and holds CSP and CCEO credentials.
Michelle Staughton is a highly experienced Practice Consultant and Operations Coach who specialises in helping specialist medical and surgical practices run more smoothly and efficiently. With extensive experience in healthcare management, she focuses on improving patient experience, streamlining clinic operations, and supporting practice growth.
Brooklyn has over 8 years of experience in specialty consulting, focusing on business improvement and customer experience. She has worked in Reception, Enquiries, Consulting, and Accounts, giving her a strong understanding of the customer journey. As a mentor, she designs training programs that help teams deliver excellent service with confidence.
SPE helps Specialist Surgeons to:
David’s most popular presentations cover:
Contact SPE & David Staughton
Visitors can read blogs for practical growth ideas, download free e-books , subscribe to the e-newsletter, or connect with David on LinkedIn and Facebook for updates.
