Preventing and De-Escalating Complaints in Plastic Surgery Nursing Plastic surgery nursing is one of the most rewarding specialties in healthcare, yet also one of the most emotionally demanding. Patients arrive with high hopes, strong emotions, and deeply personal motivations for change. When results meet expectations, the journey is fulfilling for both patient and team. When
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How Nurses Can Create a Five-Star Post-Operative Experience for Plastic Surgery Patients Aesthetic plastic surgery patients don’t just want a safe procedure — they want an experience. Their recovery journey is influenced as much by how they are cared for as by how their wounds heal. For nurses in private practice, this means going beyond
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Helping Plastic Surgery Patients Cope with Pain, Anxiety, and Emotional Issues Recovery from plastic and cosmetic surgery is more than just a physical process. While incisions, drains, and dressings demand clinical attention, many patients experience pain, anxiety, and emotional upheaval that can be just as challenging. Some may question their decision, worry about their
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Nurse Communication with Plastic Surgery Patients and Families – Building Trust and Confidence in Recovery Plastic surgery is unique in that it blends technical precision with high patient expectations. Patients undergoing cosmetic or reconstructive procedures often enter recovery with heightened emotions — excitement, fear, anxiety, or regret. Families, too, may feel protective or uncertain about
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Top Tips to Improve Your Patient Consultations and Book More Plastic Surgery Most aesthetic surgeons want to spend less time consulting and more time operating. The consultation is a critical moment in the patient journey – it is where trust is built, expectations are aligned, risks are discussed and decisions are made. A strong consultation
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Improving Listening Skills to Be a Better Listener Listening is one of the most underrated skills in a plastic surgery practice. Cosmetic Surgery and Aesthetic Patients are often nervous, emotional, and unsure when they visit. They want to feel heard just as much as they want expert advice. At the same time, staff and surgeons
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How to Improve Patient Experience & Customer Service at Your Cosmetic Surgery or Plastic Surgery Practice Delivering outstanding patient care goes beyond surgical skill. In today’s competitive cosmetic and plastic surgery market, the practices that thrive are those that invest in creating a memorable, compassionate, and seamless patient experience. From the first phone call to
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Specialist Practice Excellence provides Mentoring and Training on Practice Operations, Patient Lead
Generation & Enquiry Conversion for Specialist Surgeon practices in Australia, UK and USA.
David Staughton is a Melbourne-based business growth strategist, keynote speaker, and certified consultant with 30+ years of experience across multiple industries. He helps specialist surgeons and small businesses improve operations, increase revenue, and build strong teams. David has delivered 750+ talks worldwide and holds CSP and CCEO credentials.
Michelle Staughton is a highly experienced Practice Consultant and Operations Coach who specialises in helping specialist medical and surgical practices run more smoothly and efficiently. With extensive experience in healthcare management, she focuses on improving patient experience, streamlining clinic operations, and supporting practice growth.
Brooklyn has over 8 years of experience in specialty consulting, focusing on business improvement and customer experience. She has worked in Reception, Enquiries, Consulting, and Accounts, giving her a strong understanding of the customer journey. As a mentor, she designs training programs that help teams deliver excellent service with confidence.
SPE helps Specialist Surgeons to:
David’s most popular presentations cover:
Book a 1-on-1 Zoom Session with Dave or Brooke – a no-obligation chat about your practice.
Visitors can read blogs for practical growth ideas, download free e-books , subscribe to the e-newsletter, or connect with David on LinkedIn and Facebook for updates.
