Lessons for a Plastic Surgery Practice from the Book – Surrounded by Idiots Running a successful plastic surgery practice requires more than surgical skill. Surgeons and practice managers must also master the art of communication. Patients come in with high expectations, staff bring different personalities to the workplace, and conflicts sometimes arise when people don’t
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Specialist Practice Excellence provides Mentoring and Training on Practice Operations, Patient Lead
Generation & Enquiry Conversion for Specialist Surgeon practices in Australia, UK and USA.
David Staughton is a Melbourne-based business growth strategist, keynote speaker, and certified consultant with 30+ years of experience across multiple industries. He helps specialist surgeons and small businesses improve operations, increase revenue, and build strong teams. David has delivered 750+ talks worldwide and holds CSP and CCEO credentials.
Michelle Staughton is a highly experienced Practice Consultant and Operations Coach who specialises in helping specialist medical and surgical practices run more smoothly and efficiently. With extensive experience in healthcare management, she focuses on improving patient experience, streamlining clinic operations, and supporting practice growth.
Brooklyn has over 8 years of experience in specialty consulting, focusing on business improvement and customer experience. She has worked in Reception, Enquiries, Consulting, and Accounts, giving her a strong understanding of the customer journey. As a mentor, she designs training programs that help teams deliver excellent service with confidence.
SPE helps Specialist Surgeons to:
David’s most popular presentations cover:
Book a 1-on-1 Zoom Session with Dave or Brooke – a no-obligation chat about your practice.
Visitors can read blogs for practical growth ideas, download free e-books , subscribe to the e-newsletter, or connect with David on LinkedIn and Facebook for updates.
