Book More Aesthetic Patients with These Advanced Phone Skills & Techniques The phone is one of the most powerful tools in any specialist practice. Every inbound call represents more than just a quick enquiry — it’s the beginning of a potential lifelong relationship. With patient enquiries costing hundreds of dollars to generate, and lifetime value
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How to Turn a Phone Enquiry into a Patient Consultation – A List of Best Questions to Ask Best Questions to Ask to Convert More Phone Enquiries into Patients Every new patient starts with a conversation — and often, that conversation begins on the phone. Whether it’s a first-time enquiry or a follow-up call,
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Specialist Practice Excellence provides Mentoring and Training on Practice Operations, Patient Lead
Generation & Enquiry Conversion for Specialist Surgeon practices in Australia, UK and USA.
David Staughton is a Melbourne-based business growth strategist, keynote speaker, and certified consultant with 30+ years of experience across multiple industries. He helps specialist surgeons and small businesses improve operations, increase revenue, and build strong teams. David has delivered 750+ talks worldwide and holds CSP and CCEO credentials.
Michelle Staughton is a highly experienced Practice Consultant and Operations Coach who specialises in helping specialist medical and surgical practices run more smoothly and efficiently. With extensive experience in healthcare management, she focuses on improving patient experience, streamlining clinic operations, and supporting practice growth.
Brooklyn has over 8 years of experience in specialty consulting, focusing on business improvement and customer experience. She has worked in Reception, Enquiries, Consulting, and Accounts, giving her a strong understanding of the customer journey. As a mentor, she designs training programs that help teams deliver excellent service with confidence.
SPE helps Specialist Surgeons to:
David’s most popular presentations cover:
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Visitors can read blogs for practical growth ideas, download free e-books , subscribe to the e-newsletter, or connect with David on LinkedIn and Facebook for updates.
