SPE Learning Academy For Patient Coordinators
Patient coordinators are the heartbeat of any successful plastic surgery practice. You guide patients through one of the most important decisions of their lives — from the very first inquiry to the day of surgery and beyond. The SPE Learning Academy for Patient Coordinators is designed to give you the tools, skills, and confidence to perform at your best.
Inside this resource hub, you’ll find practical guides on mindset and communication, patient experience, photography and consent, pricing and funding, and consultation conversion. Each resource has been curated to help you strengthen patient trust, improve clinic efficiency, and support your surgeon in delivering outstanding care. Whether you’re new to the role or an experienced coordinator looking to refine your skills, these resources are here to help you succeed.
Mindset & Wellness
- How to Win Friends and Influence People by Dale Carnegie – Book Summary
- How to adopt a Positive Mood and Attitude in your clinic
Communication Skills
Sales Skills
- Consultative Sales Skills for a Plastic Surgery Practice
- Simple Sales Skills for Front Desk Staff Handling Enquiries
- Advanced Sales Skills for Patient Coordinators
Handling Enquiries
- Superstar Phone Questions and Phrases that Book More Consultations
- Advanced Phone Skills to Book More Patients
- List of Best Questions to Ask a Phone Enquiry
- Why Phone Skills Training is Essential for Plastic Surgeon Clinics
Improving Consultation Conversion
- How to Convert More Patient Consultations into Surgery
- Reasons Patients Don’t Book Surgery and How to Overcome Them
Improving Patient Experience & Online Reviews
Better Patient Photos & Consents
- How to Get Patient Consent to Use Their Before & After Photos
- How to Take Better Before and After Photos – Clinical Imaging
Pricing & Funding
- Pricing Your Plastic Surgery & Explaining Value
- Using Super for Surgery – How to use SEF Form – (in Australia)
Taking Action
The role of a patient coordinator is more than administration — it’s about building trust, supporting patients on their journey, and ensuring the practice runs smoothly behind the scenes. By applying the strategies and resources in the SPE Learning Academy, you’ll be equipped to create memorable patient experiences, achieve higher consultation conversions, and grow both personally and professionally.
Explore the tools, share them with your team, and keep coming back to refine your approach. The more you invest in your own growth as a coordinator, the greater the impact you’ll have on your patients and your practice.
FAQs about Implementing the SPE Learning Academy for Patient Coordinators
Q: How can I use these resources without feeling overwhelmed?
Start with one section at a time. For example, focus first on consultation conversion if that’s your main challenge, then move into patient experience or pricing once you’ve mastered the basics.
Q: How do I bring these ideas into my daily workflow?
Choose one new skill or technique each week, such as asking better listening questions in consultations or improving photo consent processes, and practice it consistently until it becomes natural.
Q: How do I measure whether these strategies are working?
Look at practical metrics such as consultation-to-surgery conversion rates, the number of positive patient reviews, or improvements in patient satisfaction surveys. These provide clear indicators of progress.
Q: I’m new to being a Patient Coordinator — where should I start?
Begin with mindset and communication resources. Skills like listening, building rapport, and managing your own attitude are the foundation of a great patient coordinator. Once confident, move into technical areas like pricing, funding, and clinical imaging.
Q: How often should I revisit the Learning Academy?
At least monthly. Regularly reviewing resources ensures you stay fresh, continue improving, and keep pace with changes in patient expectations and practice needs.
-
Further Reading and Blogs for Plastic Surgery Practices
- Learning Academy for Surgeons & Practice Managers
- Learning Academy for the Whole Team
- Learning Academy for Front Desk and Reception
- Learning Academy for Aesthetic Marketers
- Training for SPE Clients (Password protected)
- GHL CRM Training for SPE Clients (Password protected)
