Using Text Chat Messaging Channels on Your Medical Website
Medical Website Chat– Monitored Overseas
Chatpatient
Chat Patient is a live chat service for medical professionals that promises to double your online conversations. Their online assistant is available 24/7. Chat Patient not merely increases the traffic but also converts traffic into actual customers. For more details, visit the website https://chatpatient.com/
Liveperson
Live Person is the first AI Conversational platform. Trusted by brands such as IBM and Lacome, they follow a four step approach: connect/converse, customise, optimise and secure for each successful brand to consumer communication. With this tool, businesses can understand their consumer intentions better and act accordingly. For details, visit https://www.liveperson.com/
Lasso
Lasso medical chat aims to convert visitors to your website into patients. Lasso offers a highly personalised experience to make every visitor feel heard and special. The service is available 24/7 and there is absolutely no chance of a missed customer. The simple engage, interact and connect approach draws visitors to your site. For details, visit https://www.lasso.chat/
Response Options
- Live 24/7 Response
- SMS on Website when Avail
- FB Mgr when avail
- Whats app ?? secure chat?
- Touch MD
- App ? Push response?
Chat Options
Drift
If you are looking for an acceleration platform for your business, drift might be just the solution for you. Built upon the elements of Conversational Marketing and Conversational Sales, Drift gives your client a personalised chat experience in order to increase revenue, reduce the length of sale cycles, and impart strength to your brand. For details, visit https://www.drift.com/
Intercom
Intercom is a business messenger that is trusted by 25,000+ companies. Some of their biggest clients include Facebook, Udemy, IBM, Microsoft, AWS, Shopify and more. Thir solutions offer conversational support, engagement and marketing. Intercom promises increased customer satisfaction with the self-serve and proactive approach. For more details, visit https://www.intercom.com/
Zendesk Chat
Zendesk Chat is a cross platform that manages all your conversations in one single place. It can lead to an increase in sales, improve customer satisfaction, and help you anticipate the needs of your clients. Moreover, proactive engagement, powerful metrics, chat sales, and customised web/mobile chat widgets are just a few of the amazing features that your medical practice can surely benefit from. For more details, visit https://www.zendesk.com/apps/support/zendesk-chat/
Zoho Desk
Zoho Desk is an ideal platform to improve the agent productivity and manage cross functional processes. You get 24/7 support without needing a global team. They manage support processes and cater to complaints. The best part about Zoho Desk is that it works for all kinds of businesses whether big or small. For details, visit https://www.zoho.com/desk/
USER
Happy Fox Chat
Happy Fox Chat offers real time chat, chat support within the app, integration and deployment of SDK. It essentially enables you to assist the visitor on your website in seconds and this can result in increased sales. One of the best features is that you can respond to multiple sessions simultaneously. For more details, visit https://www.happyfox.com/live-chat/#
Purechat – FREE
Great live chat software for your business. Pure Chat offers cool features such as unlimited chats, an easy to use dashboard, a customised widget, and Native iOS & Android apps. This chat platform delivers an integrated support, improvement in real time sales, transparency, customisation, simplicity, and a 30 day money back guarantee. For details, visit https://purechat.com/
Olark
If you want to chat to your clients in real time, organize their data with the help of notes and transcripts, and get live chat insights, Olark might be the platform for you. Some of the most interesting features include custom pre chat forms, triggered messages, offline messaging, easy access of data, unlimited integrations, and transcript archive. For details, visit https://www.olark.com/
Freshchat
FreshChat is a live chat software created by Freshworks. It essentially makes the digital support easier by delivering an effortless and personalised experience with a combination of human and bot assistance. The chatbots are automated way beyond the frequently asked questions, making the entire process more efficient. For more details, visit https://www.freshworks.com/live-chat-software/
Bitrix24
It is a free collaboration platform, ideal for small businesses. Bitrix24 enables you to manage communications, tasks, projects, CRM, contact centre, and websites in one place. There is an interesting option to use a self-hosted version on the server and gain complete control over data, code, and tools. For details, visit the following link: https://www.bitrix24.com/
Livechat
LiveChat is an online software for customer service. It offers features such as online chat, web analytics, and a help desk software. Essentially, it makes your clients happy and helps the business drive more sales. They offer a 14 day free trial so you can assess it and see whether it fits the need of your business or not. For details, visit the website: https://www.livechat.com/
LIVE
Front
Front is a customer communication platform that will make your customers feel unique and special. The platform essentially combines email and CRM to create a custom tailored service. The platform will give you more free time, while creating maximum impact, driving operational efficiency, and improving the overall customer experience. For details, visit https://front.com/
Snapengage
SnapeEngage enables you to engage in a smarter way with your customers. It enables your sales team to drive more sales and generate real results. You can also retain more customers and see a true difference in customer satisfaction. The unique omni channel experience, and proactive approach will make a difference in your business. For details, visit https://snapengage.com/
Conversations by Active Campaign
It is a conversational marketing and live chat software. A unified inbox, live chat and an automated chatbot will enable you to offer a highly impactful and timely support. The customised chat experience, updated fields, assist customers offline as well as online, and lead to an increased productivity. For further details, please visit https://www.activecampaign.com/customer-messaging/conversations
Clickdesk
It is a live support and chat software that customises your chat widget. If you want to turn visitors into happy customers, Clickdesk is certainly an option. Some of the features include live chat, video chats, help desk, plugins, social tool bars, mobile applications and a super-fast panel. To learn more about Clickdesk, visit https://www.clickdesk.com/
Revechat
Looking for an omni-channel customer communication? Revechat is a client engagement solution. It connects with customers from every single channel and is regarded as the next generation communication platform. Some of the features include Chat API & SDK, multi-channel messaging, chat bots, video chat, co-browsing and live chat. For details, visit https://www.revechat.com/
Ultimate Chat Systems
Birdeye (reviews)
It is one of the best customer review software. You can gather reviews, run surveys, get referrals, contact customers, and convert leads without the need of switching on and off between different resources. The platform is used by over 60,000 businesses which says a lot about its effectiveness. For further details, you can visit the website at https://birdeye.com/
Podium
Podium is a messaging platform designed to empower your business. It allows you to get reviews, payments, communicate easily with clients, and get leads- all in one place. Podium offers tools to grow your business that includes inbox, reviews, webchat, payments, feedback, team chat, video chat and campaigns. For details, visit https://www.podium.com/
Lana.software
If you are looking to get more clients, find leads and deliver your customers the best experience possible, Lana Software is a good option. It enables you to take your business to the next level. The 24/7 virtual assistant will save you time, money and effort. Some of the prime features include chatbot, reputation management, website forum builder, CRM database, automated scheduling, VA, sales pipeline management and conversion tracking. For details, visit https://www.lana.software/
Swellcx.com.au – S21.media
Swell is a customer engagement toolkit for local businesses. The Swell Solution gives an instant boost to your rankings and helps you attract new customers. It helps people find you online, keep your reputation, offer easy interaction and feedback for improved ratings. For details, visit https://s21.media/swell/
Making An Appointment
Calendly
It is a free software to make online appointments. You can schedule all your meetings professionally, thereby eliminating the hassle of excessive email correspondence. You’ll have more free time and you’ll be better organised. Automated reminders and follow up notifications help you keep a tab on your schedule. For details, visit https://calendly.com/
Doodle
Doodle is an amazing free online scheduling tool. It enables you to skip the email correspondence game, clear your busy schedule, set a professional tone, and keep your calendar private. Doodle essentially harnesses the power of smart scheduling to eliminate the hassle from your day to day activities. To learn more about Doodle, visit the website at https://doodle.com/en/
Bots
ChatBot
A ChatBot is a software application that helps your business get more leads. It is an all-in-one platform to build and launch chat bots without coding. If you plan to power up your marketing game, supercharge the sales, and optimise the support, Chat Bot can make a difference for your business. For more details, visit the website at https://www.chatbot.com/
Manychat
Manychat essentially makes the chat marketing easy. It automates both ways, offers interactive conversations on social media platforms in order to drive sales, get more leads, and engage in prospects. It is used by over one million businesses, which says a lot about the results. For more details, you can visit https://manychat.com/
Chatfuel
Want to build a no code chat box for your business? Chatfuel helps. If you are looking to generate automate marketing, encourage lead generation, get support, the drag and drop builder is the way to move forward. It is trusted by some of the leading world brands. Its promise is to allow you spend less and generate more leads. For details, visit https://chatfuel.com/
Monitoring Online Chats
- Solo person with one Phone
- Team using one Phone (one company phone shared by many people)
- Multi team using many Phones – like podium
Source Of Chat Enquiry
- Via Website
- Via Facebook Messenger
- Via Google Messenger Chat (podium only)
- Others?
Check out these other Blogs for Plastic Surgery Practices
- Read Dave’s Best Practice Growth Blogs
- Read Dave’s Best Practice Marketing Blogs
